PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment . Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® , which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. The Service Solutions Team leads our depot service delivery process for a best-in-class event resolution for all depot repairs across multiple vendors. Having a lasting impact in patient care, together. Are you someone who thrives in fast-paced environments, stays calm under pressure, wants a profession with purpose, and takes pride in delivering exceptional customer service? If so, we want you on our team! As a Service Solutionist , you will be the first point of contact for customers when they need us the most for depot service-related requests. Your role is responsible for end-to-end event resolution, working with a tenacity and unwavering drive to find the solutions our customers and their patient’s need, when they need it most. You are integral to a team that plays a critical role in building trust with both our customers and vendors, ensuring efficient service delivery. This is a role that requires strong communication skills, problem-solving and troubleshooting techniques, and a passion for driving outcomes. This role requires a calm, strategic thinker who can balance daily operations, escalated demands, and continuous process improvements. This is more than just answering calls -- this is your opportunity to make a meaningful impact by ensuring successful outcomes, customer satisfaction, and system uptime.