Service Solutionist

PartsSource • Charlotte, NC

18d • Hybrid

About The Position

The Service Solutionist is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish.
Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations. These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care. As a result, this role requires a high level of judgement, accountability, and customer focus.
This position is designed for high – performing professionals who take pride in consistence, responsiveness, and follow-through. While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home.

Requirements

• Highly reliable – you show up prepared, on time, and ready to own your work
• Strong sense of urgency – you understand priorities and act decisively
• Accountable – you take ownership of outcomes, not just tasks
• Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders
• Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments
• Detail-oriented – you value accuracy, documentation, and doing things right
• Self-directed – you manage your workload effectively without constant oversight
• Team-oriented – you contribute to a collaborative, high-standard team

Responsibilities

• Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.
• Gather complete and actionable information by asking thoughtful, direct questions.
• Manage multiple service events simultaneously while maintaining quality and responsiveness.
• Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email.
• Support customers with empathy and composure, especially in time-sensitive or high-impact situations.
• Proactively monitor open work and follow up to prevent delays or escalations.
• Maintain thorough, accurate documentation that meets quality and compliance expectations.
• Navigate complex service scenarios with sound judgement and a solution-oriented mindset.
• Contribute to a team culture on reliability, trust, and shared standards.

Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed