Service Shuttle Driver/Porter
About The Position
About Us Fort Dodge Ford Toyota is expanding, and we want YOU to come along for the ride! Being one of the fastest growing dealers in IA, we are in need of people who are looking for a change. The automobile business isn’t what it used to be. Today, we are more connected and serving to our community than any other industry. Some of the best staff members come from our very own clients! This is why we need you! If you have done business with us, you’ve seen first hand our quality of customer care. Maybe you are an automotive enthusiast? Maybe you aren’t quite happy with your current position? Or maybe you want to work for a business that offers purpose and opportunity? It’s time for a change. We want to hear from you! We are seeking a Service Shuttle Driver/Porter with excellent customer service skills and a winning attitude. This individual will receive calls into the service department, determine the nature of the callers business, and direct the caller to their destination and schedule appointments. This position will also be responsible for calculating and accepting payment from customers for service work performed as well as providing transportation to customers and making the daily bank and mail run. What We Offer Family owned and operated Partners in the community Opportunities for advancement Onsite and on the job training Responsibilities Receive cash, and credit card payments from customers and record the amount received on the repair order Make change accurately and issue receipts to customers Answer phones and direct consumer to the proper department and follow up in a timely manner Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution Communicate with callers in a professional, friendly and efficient manner Assist the managers with various clerical duties as needed Be friendly, professional, courteous and efficient when working with all customers and employees Familiarize yourself with department structures & internal procedures for assisting customers efficiently Qualifications Available to work flexible daytime hours Ability to communicate customers' interests needs and requests to management Professional personal appearance Fort Dodge Ford Lincoln Toyota provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
- Available to work flexible daytime hours
- Ability to communicate customers' interests needs and requests to management
- Professional personal appearance
Responsibilities
- Receive cash, and credit card payments from customers and record the amount received on the repair order
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Communicate with callers in a professional, friendly and efficient manner
- Assist the managers with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Benefits
- Family owned and operated
- Partners in the community
- Opportunities for advancement
- Onsite and on the job training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
