Service Shop Administrator

North40 Outfitters•Great Falls, MT

8d•Onsite

About The Position

North 40 Outfitters is looking to hire a Part-Time Service Shop Administrator to join our team. We believe every team member plays an important role in our success, and we’re looking for authentic, service-minded individuals who value teamwork and take pride in supporting a strong, community-focused business. As a Service Shop Administrator at North 40, you play a key role in supporting both of our Service Shops by ensuring accurate administrative processes, efficient workflow, and clear communication across sales, service, and parts. In this role, you will process service and repair billing, manage parts orders, track warranty claims, maintain service records, and coordinate communication between customers, vendors, accounting, and internal teams. Your attention to detail and commitment to organization help the department operate smoothly while delivering an excellent customer experience. This part-time position requires the ability to work in the Great Falls Service Shop for all scheduled shifts, Monday through Friday, between 8:00 a.m. and 5:00 p.m., with the flexibility to work occasional weekends or holidays based on business needs.

Requirements

Willingness to share credit, work with others in a team environment, and define success collectively rather than individually
Ability to take initiative, embrace change, and learn new things
Drive to be dependable, and to perform well against the expectations of the role
Administration or support experience and strong attention to detail

Responsibilities

Accurately process repair orders and service invoices, ensuring all parts and labor are billed prior to customer pickup
Maintain detailed records of service activity, warranties, and parts usage within internal systems and HubSpot
Organize and manage service-related documentation in compliance with company and vendor policies
Track departmental activity and assist with reporting for leadership as needed
Conduct and document monthly facility and safety inspections, supporting follow-up actions
Manage parts orders from placement through receipt, verifying accuracy and updating inventory records
Monitor parts usage, inventory levels, and cost allocation to support service and sales operations
Coordinate returns, exchanges, and vendor credits as necessary
Assist with inventory audits to ensure accuracy and minimize loss
Schedule equipment drop-offs, pickups, fleet services, and tire rotations, maintaining organized service calendars
Prepare parts and documentation in advance to support efficient service workflows
File, track, and manage warranty claims to ensure timely vendor resolution
Communicate with vendors regarding orders, shipping updates, discrepancies, and warranty issues
Process vendor invoices and partner with accounting to ensure accurate and timely payment
Provide professional customer support by responding to inquiries and sharing clear updates on service status, parts, and billing
Ability to perform essential job functions with or without reasonable accommodation, including prolonged sitting; repetitive hand and keyboard use; frequent reaching at waist level; occasional bending, twisting, squatting, kneeling, climbing, balancing, and lifting or carrying up to 55 pounds; operation of standard office equipment