Service Scheduling Coordinator (Must Be Local To CT/MA

TEKsystems • Boston, MA

1d • Hybrid

About The Position

We are seeking a Service Scheduling Coordinator to provide administrative and operational support for an AV integration company with operations across the Northeast. This role is primarily remote and is heavily focused on scheduling, coordination, documentation, and communication—not hands‑on technical work. This position is ideal for a highly organized, detail‑oriented professional who is comfortable supporting field teams and managing multiple moving parts. Experience scheduling or coordinating AV service or installation work is a significant plus, but the role is fundamentally administrative in nature.

Requirements

• Strong organizational and administrative skills
• Clear, professional written and verbal communication
• Ability to manage multiple priorities in a fast‑paced environment
• High attention to detail and strong follow‑through
• Comfortable working independently in a remote setting
• Proficient with standard office tools (Outlook, Excel, Word)

Nice To Haves

• Prior experience scheduling or coordinating AV service or AV installation work
• Experience supporting field technicians or subcontractors
• Familiarity with ticketing or work‑order systems (training provided if needed)

Responsibilities

• Act as an administrative point of contact for incoming service requests
• Create, update, and manage service tickets and work orders
• Coordinate scheduling and assignment of technicians and subcontractors
• Monitor open service activity and follow up to ensure tasks move to completion
• Support preventative maintenance and recurring service scheduling
• Communicate professionally with internal teams, field personnel, and vendors
• Maintain accurate documentation, notes, and status updates in internal systems
• Assist with basic service agreement and renewal coordination

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees