Service Scheduler - Springfield, OH

Konecranes•Springfield, OH

17h•$23 - $28•Onsite

About The Position

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. POSITION SUMMARY The Service Scheduler oversees delivery of service repairs, inspections, and preventative maintenance needs. This role is responsible for scheduling and dispatching Service field operatives, customer communication, and ensuring timely repair, inspections, and preventative maintenance of customer equipment.

Requirements

Must be customer-oriented, have well-developed interpersonal, communication, organizational and PC skills.
Must be able to handle multiple tasks at one time with a strong ability to prioritize.
Comfortable in an industrial environment.
Willing to take on new and challenging tasks.
Must have a take charge attitude, be decisive and possess a high level of responsibility.
Must be comfortable in a fast pace, growth-oriented environment.
Bachelor’s degree preferred, or prior equivalent experience and training.
Occasional travel required, possibly overnight.
Willingness to work overtime or additional hours as needed

Responsibilities

Manage the schedule of service work for assigned customers and field operatives.
Collaborate closely with Field Operations Managers to ensure timely and efficient resolution of customer needs to maintain high service standards and operational alignment.
Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management as needed.
Confirm material delivery with customer and arrange for necessary rental equipment, as well as subcontractors, as needed.
Communicate with customers and internal stakeholders throughout projects regarding changes or updates.
Provide Evergreen Agreement and breakdown quotes and follow up to secure purchase orders.
Open service requests and schedule field operatives to respond to emergency breakdowns, as well as communicate costs appropriately to the customer.
Monitor and communicate changes in agreement scope and profitability to relevant internal stakeholders.
Gain a general understanding of the contents of all OSHA, ANSI, CMAA, HMI, NEC and other codes or regulations pertaining to the crane/hoist industry. Refresh and update knowledge periodically.
Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
Perform other duties as assigned.

Benefits

Medical Plan
Dental
Vision
401k plan with a match from day one
profit sharing
identity theft protection
accident insurance
travel insurance
2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
10 paid holidays per year