Service Scheduler

Rock Hill Ford•Rock Hill, SC

About The Position

Rock Hill Ford is the premier Ford Dealership in the Rock Hill, and surrounding areas. We strive to welcome each person that visits or contacts our dealership and assist them with any needs they may have. We are looking for a Service Scheduler to answer and distribute incoming calls and to perform a variety of administrative and clerical tasks. As a Service scheduler you will welcome guests and greet people who visit the Service Department. You will also distribute and redirect phone calls. You will schedule customers based on the service departments needs. Rock Hill Ford is apart of a larger automotive group called Krause Auto Group. The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 16 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Nissan, Honda, Kia, Volvo, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 5 states (Georgia, South Carolina, North Carolina, Texas, and Florida)

Requirements

Excellent listening/communication skills, outgoing and positive personality
Proven work experience as a Receptionist, Front Office Representative or Customer Service Role
Ability to be resourceful and proactive when issues arise
Proficiency in Microsoft Office Suite
Multitasking and time-management skills, with the ability to prioritize tasks
Professional attitude with a customer service mentality and professional appearance
Punctual nature and ability to handle schedule flexibility and dynamic work environment
Valid driver’s license and clean driving record

Responsibilities

Provide professional, friendly customer service via phone and occasional in-person interaction
Schedule, confirm, and manage service appointments across all service departments
Communicate service status updates, completion times, and vehicle readiness
Coordinate daily workflow with service advisors, technicians, and the parts department
Ensure accurate customer, vehicle, and service information in dealership systems
Support Ford CX/CSI customer satisfaction goals and initiatives
Conduct proactive outbound calls for maintenance reminders, recalls, follow-ups, and promotions
Generate service appointments and support service traffic growth
Document all customer interactions and appointments accurately in Xtime/CDK/Eleads
Assist with administrative tasks, reporting, and compliance requirements
Meet performance goals related to customer satisfaction, appointment accuracy, call volume, and service retention