Service Sales Support Administrator

Mettler Toledo • Oakland, CA

240d

About The Position

Mettler-Toledo Rainin is looking for a Service Sales Support Administrator to join our team in the Bay Area. This position will be responsible for working directly with customers and sales personnel to manage service renewals within a broad base of Life Science accounts. The administrator must excel working in a fast-paced environment that manages a high volume of work.

Requirements

• Customer focus, detail oriented with strong organizational skills.
• Excellent verbal and written skills with the ability to interface with both customers and internal stakeholders.
• Proficiency in MS Excel and Microsoft applications.
• Associates degree or equivalent work experience.
• Technical or Customer Service experience preferred.

Responsibilities

• Manage the service renewal process for existing service customers from sending service reminders, confirmation of service requirements, generation of quotations and ensuring receipt of customer purchase order.
• Work closely with service customers by email and phone, as well as internal stakeholders including sales and service schedulers to meet customer's requirements.
• Answer basic questions about service plans.
• Prepare and review monthly reports with internal stakeholders.
• Achieve monthly, quarterly, annual service renewal targets.

Benefits

• Medical, dental and vision care coverage.
• 401(k) savings plan with company matching - all starting on date of hire.
• Tuition reimbursement.
• Employee wellness programs, plus other perks and discounts.
• Parental and caregiver leave policies.
• Paid time off.
• Flexible spending.
• Short-and long-term disability.
• Basic life insurance.
• Business travel insurance.
• Employee Assistance Program.
• Domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Industry: Machinery Manufacturing
• Education Level: Associate degree