Service/ Sales Manager

Purestar Group•Gardena, CA

2d•Onsite

About The Position

POSITION SUMMARY: Manage customer relationships to ensure needs are met or exceeded, communicate and be the liaison with Operations, negotiate pricing and meet performance and financial goals.

Requirements

High School Diploma (or equivalent) a must, higher education a plus, multi-lingual preferred, 1-2 years of B2B sales experience required, exceptional written and verbal communication skills.
Extensive knowledge of department processes and procedures; highly independently, plans and directs the work of others, processes and procedures
Effective written and verbal communication skills
Comprehensive mathematical skills, familiar with financial controls
Exceptional customer service
Strong work ethic, organized, attention to detail
Strong safety awareness
Computer literate
Flexible time
3 years or more management experience

Nice To Haves

Multilingual, highly desirable

Responsibilities

Responsible for customer engagement and satisfaction, and company knowledge of customer product mix and service preferences
Communicate and track any service or quality issues and feedback; anticipate customer needs
Provide and track detailed and accurate occupancy forecasts that may include other departments and impact business volume
Responsible for consistent communication touchpoints; in-person, phone or email
Assess pricing opportunities to meet or exceed budgetary goals
Identify new business opportunities, analyze financial and labor impacts
Inform Director of any problematic situations
May give input into developing the revenue budget
Ensures compliance with company policies and procedures
Ensure a safe working environment
Perform other duties as required
Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
Follow all lawful employer safety and health rules.
Wear and / or use Personal Protective Equipment, when and how instructed.
Report hazardous conditions to management.
Report any job-related injury or illness to management and seek treatment promptly.