Service/ Sales Manager

Purestar Group • Gardena, CA

1d

About The Position

Manage customer relationships to ensure needs are met or exceeded, communicate and be the liaison with Operations, negotiate pricing and meet performance and financial goals.

Requirements

• High School Diploma (or equivalent) a must, higher education a plus, multi-lingual preferred, 1-2 years of B2B sales experience required, exceptional written and verbal communication skills.
• Extensive knowledge of department processes and procedures; highly independently, plans and directs the work of others, processes and procedures
• Effective written and verbal communication skills
• Comprehensive mathematical skills, familiar with financial controls
• Exceptional customer service
• Strong work ethic, organized, attention to detail
• Strong safety awareness
• Computer literate
• Flexible time
• 3 years or more management experience

Nice To Haves

• Multilingual, highly desirable

Responsibilities

• Responsible for customer engagement and satisfaction, and company knowledge of customer product mix and service preferences
• Communicate and track any service or quality issues and feedback; anticipate customer needs
• Provide and track detailed and accurate occupancy forecasts that may include other departments and impact business volume
• Responsible for consistent communication touchpoints; in-person, phone or email
• Assess pricing opportunities to meet or exceed budgetary goals
• Identify new business opportunities, analyze financial and labor impacts
• Inform Director of any problematic situations
• May give input into developing the revenue budget
• Ensures compliance with company policies and procedures
• Ensure a safe working environment
• Perform other duties as required
• Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
• Follow all lawful employer safety and health rules.
• Wear and / or use Personal Protective Equipment, when and how instructed.
• Report hazardous conditions to management.
• Report any job-related injury or illness to management and seek treatment promptly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED