Service Sales & Coordination Specialist

Alfa Laval • Richmond, VA

102d • $75,000 - $90,000 • Hybrid

About The Position

We are seeking a proactive and customer focused Service Sales & Coordination Specialist to join our dynamic team. In this hybrid role, you will play a pivotal part in driving service and parts sales while supporting the coordination of field service technician visits. This is an excellent opportunity for a motivated individual who thrives on achieving targets, building customer relationships, and ensuring smooth service operations. This is a hybrid position for candidates located near our Greenwood, IN or Buffalo, NY offices. We are also open to considering remote candidates.

Requirements

• Bachelor's degree in business, marketing, communications, technical discipline or a related field (preferred), or equivalent work experience.
• 2+ years of experience in inside sales, service coordination, or a similar customer-facing role.
• Proven track record of meeting or exceeding sales targets strongly preferred.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot, OneCRM) and Microsoft Office Suite.
• Strong interpersonal and communication skills (written and verbal).
• Ability to build rapport and maintain positive customer relationships.
• Excellent organizational and multitasking skills.
• Adaptability to work independently and collaboratively in a fast-paced environment.
• Must be willing and able to travel up to 25% to include travel via airplane and overnight travel as needed.
• Must be able to travel both domestically within the US and internationally.

Responsibilities

• Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries.
• Proactively contact prospective and existing customers to promote service offerings, parts, and upgrades.
• Develop tailored sales pitches and proposals to meet customer needs.
• Follow up on high-value parts quotes to improve conversion rates and gain market insights.
• Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly goals.
• Collaborate with the sales team to refine strategies and achieve revenue objectives.
• Identify opportunities to upsell or cross-sell additional services or upgrades.
• Maintain an organized CRM with accurate lead and customer information.
• Manage the service calendar and coordinate field technician visits with customers.
• Serve as the liaison between customers and service teams to ensure timely and efficient service delivery.
• Support the presentation of Service Training Agreements (STAs) and assist in scheduling related activities.
• Monitor service activity trends and identify opportunities for proactive outreach.
• Collaborate with Marketing to generate leads and create service-focused content (e.g., webinars, LinkedIn posts, trade show materials).
• Stay informed on industry trends through relevant publications and associations.
• Provide feedback to internal teams to improve customer experience and service offerings.
• Other duties as assigned.

Benefits

• Base salary typically $75,000 to $90,000.
• Commitment to diversity, inclusion, and equity in recruitment processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: Bachelor's degree