Servicre/Sales BDC Administrator

Lithia & Driveway•Fairbanks, AK

1d•$25

About The Position

Kick off the New Year with a fresh start! We are seeking an experienced and highly organized Service/Sales BDC Administrator to support our Service and Sales Business Development Center. This role manages customer communication and follow-up for both sales and service customers, supporting the dealership’s Sales and Service Departments while ensuring an exceptional customer experience. The BDC Administrator plays a key role in strengthening customer relationships, increasing appointment show rates, improving customer satisfaction, and driving long-term customer retention. The ideal candidate is professional, customer-focused, detail-oriented, and brings 5+ years of experience in reception, office administration, and customer service.

Requirements

Minimum 5 years of experience in reception, office administration, and customer service (phone and in-person)
Strong verbal and written communication skills
Excellent organizational, multitasking, and time-management abilities
Proficiency with computers, email, and Microsoft Office
Professional appearance and demeanor
Ability to thrive in a fast-paced, customer-focused environment
Strong attention to detail and follow-through
High School graduate or equivalent, 18 years or older required.

Responsibilities

Serve as the first point of contact for customers via phone, email, and in person
Manage high call volumes and accurately route calls
Schedule and confirm sales and service appointments
Maintain and update customer records
Follow up with customers to support appointment attendance and retention efforts
Provide administrative and operational support to the Service and Sales BDC teams
Assist with reporting, data entry, and document management
Coordinate communication between departments to ensure customer needs are met
Maintain a clean, organized, and professional front office environment
Address customer inquiries and concerns with professionalism and efficiency