Service & Sales Advisor - Be the Spark Plug of Our Shop

Chapel Hill Tire•Durham, NC

48d•$50,000 - $85,000

About The Position

Do you thrive in fast-paced environments where people, performance, and purpose all matter? Join the Fast Lane as an Automotive Service Advisor with Chapel Hill Tire today! At Chapel Hill Tire, we’re looking for a driven & reliable, people-focused Automotive Service Advisor who takes pride in their work and cares about doing right by customers and teammates! We’re a company that believes in growth, positivity, and real opportunities - not just buzzwords. If you’re looking for a place where your effort is noticed, your input matters, and your weekends are still yours, this might be the change you’ve been looking for. As a Service Advisor, you’ll be the friendly face guiding our customers through their car care needs. You’ll use your people skills and sales savvy to recommend the right services, keep things moving in the shop, and ensure every guest leaves smiling. No two days are the same, and we like it that way. We are looking for someone hungry to succeed and ready to hit the road running! Why Chapel Hill Tire? This is more than a job, it’s a launchpad to build a career you’re proud of! When you’re ready to think beyond the day-to-day, you’ll find we’re just as committed to helping you build a strong, stable future - both personally and professionally. We believe clear communication and collaboration are key to building strong relationships across our teams. Because we think a job should lift you up, not wear you down! Here, you get paid training, real career growth, a supportive team, and a work life balance! In addition to reviewing resumes, qualifications, experience, we utilize the Culture Index, a powerful tool that helps us understand how to best connect and work with one another & identify overall fit. (You will receive a link to your email after submitting your application) We are looking for a Service Advisor Who Can Torque the Talk! If that sounds like you, be sure to apply today!

Requirements

No automotive experience necessary, but heavily appreciated
Sales/customer service experience preferred
Ability to work with the general public
Strong multitasking and communication skills
Valid driver’s license heavily preferred
Handle and prioritize phone calls, in-person customers, and communication with technicians
A team player with a growth mindset
Dependability - Requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail - Being careful about details and thorough in completing work tasks. Our errors not only impact our customers view of us, but also their safety. Attention to detail is pertinent to ensure happiness and safety of our customers and team!
Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. With customer service it is also crucial to handle customers and coworkers with tact and effectiveness during high-stress situations.
Stress Tolerance - Growth doesn’t always come in a straight line, and that’s okay. We’re looking for someone who can handle setbacks with patience, accept constructive feedback, and stay open to learning. Are you the kind of person who brings fresh ideas to the table and isn’t afraid to thoughtfully challenge the status quo? If so, you’ll fit right in.
Integrity - Must be honest and ethical and treat customers and coworkers like family & do what you can to be grateful and helpful in & out of your role!

Responsibilities

Welcome and guide customers through their vehicle service journey, fostering loyalty and repeat business
Recommend smart, safe, and valuable services that protect their investment and peace of mind
Build trust with clear, confident communication by keeping customers updated on the status of their vehicle repairs
Collaborate with our parts coordinator and technicians to ensure a smooth workflow
Master your craft through learning. Grow and sharpen your skills every day!

Benefits

Unlimited paid training & certifications
No nights, weekends, or holidays (We are Mon-Fri 8-5!)
Paid Time Off & paid holidays & bereavement leave
Health, Dental, Vision, ST & LT Disability, FSA & more elective benefits to choose!
401K company match & profit sharing
Company-paid life insurance & paid parental leave
Uniforms provided
In house leadership development programs with room to grow in a values-driven company

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