Service & Route Coordinator

Culligan By WaterCo•Kettering, OH

43d•$18

About The Position

Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiencey? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.

Requirements

1+ years of customer service experience, route coordination or operations (preferred)
High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
Strong communication and organizational skills
Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Responsibilities

Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
Provide in-person customer support and assist with service-related questions
Optimize service schedules and assign routes to ensure efficiency for field technicians
Set up an maintain customer accounts
Track service completion and collaborate with field teams to resolve scheduling conflicts
Process invoices, work orders, and discounts to ensure accuracy and compliance
Support field teams with real-time coordination and communication
Monitor daily call volumes and propose process improvements