Service Retail Service Rep II

Andersen Corporation • Roseville, MN

6d • $19 - $28

About The Position

Renewal by Andersen has an opportunity for a Service RSR to join our Greater Twin Cities team in Roseville! This role will focus on providing high-level customer service for internal partners and customers.

Requirements

• High school diploma or equivalent
• Basic word processing and spreadsheet skills
• Ability to develop and establish good interpersonal relationships
• Demonstrates ability to work and contribute in a team environment
• Good phone etiquette and verbal/writing skills
• Customer orientation
• Flexibility & positive outlook
• Listening skills
• Detail orientation

Responsibilities

• Work with customers to resolve issues related to our product and warranty
• Performs data entry and administrative tasks related to service work at Renewal by Andersen retail locations
• Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems
• Searches records and files for specific data
• Performs routine typing or word processing of materials, including lists, envelopes and form letters
• Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs

Benefits

• 401 (k) Plan, Employer Fixed Contributions & Company Matching
• Profit Sharing
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave
• Career Growth Planning & Nationwide Career Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED