Service & Retail Sales Manager

Kelsan, Inc • North Charleston, SC

23h

About The Position

Carolina Chemical Equipment is seeking a Service & Retail Sales Manager to lead daily operations across our service department and front counter sales. This role is responsible for supervising technicians, supporting customers, and driving sales performance while ensuring a high level of service and operational efficiency.
This is a hands-on leadership role ideal for someone with strong technical awareness, customer service skills, and the ability to manage both people and processes.

Requirements

• Previous experience in service management, retail management, or a related field
• Strong leadership and team development skills
• Technical aptitude (experience with pressure washers, cleaning equipment, or similar is a plus)
• Customer-focused mindset with strong communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Basic computer skills and experience with POS or inventory systems preferred

Nice To Haves

• Background in equipment service, mechanical repair, or industrial/chemical distribution
• Experience supervising technicians or service teams
• Retail or counter sales experience in a technical environment

Responsibilities

• Supervise and support service technicians, including scheduling, training, and performance management
• Oversee front counter sales operations, ensuring excellent customer service and product knowledge
• Assist customers with equipment selection, troubleshooting, and service needs
• Coordinate service workflow to ensure timely and quality completion of repairs
• Monitor inventory levels and collaborate on ordering and stock management
• Drive retail sales growth through customer engagement and team coaching
• Ensure a safe, organized, and efficient work environment
• Partner with leadership on operational improvements and business goals

Benefits

• Competitive salary based on experience
• Benefits package (health, dental, vision, 401K w/ discretionary employer match, etc.)
• Paid time off and holidays
• Stable, growing company with a strong reputation
• Team-oriented environment
• Opportunity to make a direct impact on operations and customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed