Service Response Center Supervisor

Sodexo S A • Cincinnati, OH

129d • $20 - $20

About The Position

As a Service Response Center Supervisor at Sodexo, you are a warm-welcomer and experience ambassador. Your dedication to customer service brings a smile and makes a meaningful impact on others.

Requirements

• 2+ years of related experience.
• Previous supervisory experience required.
• Successful candidates will be team-oriented, adaptable, reliable, and nurturers of a healthy/safe working environment for all.

Nice To Haves

• Preferred candidates will be able to perform to a high level of accuracy and are meticulous and organized.

Responsibilities

• Responsible for coaching Service Response Center (SRC) Agents to deliver exceptional customer service through telephone, email, or face-to-face communications.
• Build a strong team, by developing employees to accomplish desired results, and play a collaborative role in growing and implementing standards and processes.
• Attends work and shows for scheduled shift on time with satisfactory regularity.
• Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

Benefits

• Flexible and supportive work environment, so you can be home for life's important moments.
• Access to ongoing training/development and advancement opportunities to turn your job into a career.
• Full array of benefits that support you and your family's wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
• Some locations may offer additional site-specific benefits, including free 'shift' meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees