Service Response Center Rep - Nights

VCU Health • Richmond, VA

1d

About The Position

This position receives calls and assists customers with request for services. This job documents all incoming call request promptly, following all SRC policies and guidelines. This job coordinates and dispatches appropriate Plant Operations, Food & Nutrition, Transportation or other Support Services personnel as needed. This job also prioritizes the appropriate level of service to be consistent with the immediate need.

Requirements

• Minimum of one (1) year of work experience in a healthcare setting
• Minimum of two (2) years experience using a personal computer and typing 45+ WPM (typing test may be required)
• Previous experience with a variety of software applications including word processing, spreadsheets, database, e-mail, etc.
• High school diploma or equivalent
• Incumbent must be flexible with work schedules according to department staffing of shift requirements and will be required to work some weekends and holidays as assigned.
• Must maintain a neat and tidy working environment and adheres to the dress code requirements in accordance with VCUHS and departmental policies and procedures.
• Physical: Lifting less than 20 lbs.
• Activities: Prolonged sitting
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change, Noisy environment

Nice To Haves

• Previous experience preferably in a very active Call Center environment
• Previous experience in call/radio dispatching
• Previous experience using medical terminology
• Completion of some college course work

Responsibilities

• Answers incoming calls courtesy and respectfully, introducing self and welcome greeting.
• Updates and maintains information in departmental database.
• Handles and dispatches work orders within specified guidelines as outline by departmental policies and procedures.
• Uses independent judgment in responding to emergencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees