Service Request Coordinator (Parklands)

WinnCompanies•Washington, DC

4d•$23 - $24

About The Position

WinnCompanies is looking for a Service Request Coordinator to join our team at Parklands, a 458-unit affordable housing community located in Washington, D.C. In this role, you will be responsible for assisting the Property Manager with the initial, interim, and annual tenant recertifications at the property by working with multilayered affordable programs. The pay range for this position is $23.00-$24.00 per hour dependent on experience.

Requirements

High school diploma or GED equivalent.
1-3 years of relevant work experience.
Excellent customer service skills.
Experience with computer systems, particularly Microsoft Office Suite.
Ability to manage multiple assignments and tasks.
Good communication and interpersonal skills.
Ability to comprehend and converse in English to communicate effectively with stakeholders.
Ability to work with a diverse group of people and personalities.
Residential, multifamily housing experience

Nice To Haves

Associate's degree.
Experience with OneSite, Yardi or RealPage property management software.
Basic knowledge of electrical, plumbing, appliances, or HVAC.

Responsibilities

Receive and record service requests for residents; answer phones and accept service calls in addition to performing data entry duties for all service calls generated from city agency violations and received from answering service. Assist with picking up and retrieving residents packages.
Track the current status of all Housing Department complaints violations on a routine basis, working on-site team to ensure timely certification of all violations issued by the city.
Provide administrative support to DOF and Violations Specialist as needed.
Schedule regional and national vendors for service calls including but not limited to: pest control services, appliance repair/replacement, etc.
Act as regional office receptionist as needed addressing resident issues, accepting rent payments, intake and sorting of mail, etc.

Benefits

Regular full-time US employees are eligible to participate in the following benefits:
Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
To learn more, visit winnbenefits.com