Service Representative

Thompson Safety, LLC • Elk Grove Village, IL

95d

About The Position

Our Service Representatives are the essential connection to our valued customers; they are responsible for servicing and growing an assigned territory while exceeding customer expectations with transparency & urgency. Service Representatives also assist Account Executives in their territories to maximize the growth of the company.

Requirements

• High School Diploma or GED.
• Experience in customer service and/or entry level sales.
• Ability to connect with customers and motivation to help them solve their first aid, safety & fire protection needs.
• Team player, willing to go above and beyond to achieve success with your location and the company overall.
• A valid driver's license and ability to pass a drug and background check.

Nice To Haves

• College degree.
• Basic understanding of OSHA standards.
• Strong ability to utilize technology to increase the customer experience.
• Adequate skills with Microsoft products like Outlook/Email, Teams, Excel.

Responsibilities

• Establish relationships with customers through scheduled service visits, while achieving your goal of upselling products & services to each business in your territory.
• Build a team environment with the Account Executives in your branch by sharing sales leads for new business opportunities.
• Be hands-on installing new products at customer locations as you educate them on the features and benefits Thompson Safety brings to their organization.
• Develop new skills through educational programs throughout the Company as well as vendor supported training.
• Achieve First Aid and CPR certification and in some states, obtain your Fire Extinguisher Inspection License.

Benefits

• Base salary, monthly commission, and quarterly bonuses.
• Cell phone stipend.
• Excellent medical, dental, vision & disability coverage.
• 401(k) program with employer match and immediate vesting!
• Paid Time-Off & Paid Holidays.
• On-the-job PAID training program & career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED