Service Representative

Dubois Chemicals-posted about 1 year ago

Full-time

Sharonville, OH

Chemical Manufacturing

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The Technical Service Representative for DuBois Chemicals' Paper Division is responsible for providing on-site technical support and service to customers in the pulp, packaging, paper, and tissue industries. This role involves collaborating with sales and technical specialists to ensure the effective application of specialty chemical solutions, troubleshooting customer processes, and maintaining chemical feed and control systems.

Provide daily on-site service for DuBois' specialty chemical applications at key customers.
Gain a comprehensive understanding of the customer's manufacturing process and the ability to troubleshoot and offer technical advice.
Ensure DuBois' chemical feed and control systems are operational and well-maintained.
Monitor, trend, and report key process variables related to DuBois applications.
Support new application trials by monitoring critical process parameters, conducting lab studies, and analyzing data.
Manage DuBois product inventory levels at customer sites.
Provide service reports, trial updates, and other customer-supporting documentation.

Pulp and paper industry experience or training is preferred.
Aptitude for understanding mechanic and electrical systems to troubleshoot and maintain chemical feed and control systems.
Experience or ability to learn lab test procedures to validate product performance.
Excellent oral and written communication skills.
Ability to work independently with minimal supervision and strong time management skills.
Ability to travel up to 70% on weekdays, including some overnight travel.

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