Service Representative - CCC

Riverbay Corporation • New York, NY

5h

About The Position

NOTE: Service Representatives’ actual duties may vary, depending upon the department to which they are assigned.

Requirements

• Exceptional written/oral communication, as well as excellent customer service and interpersonal skills.
• Proficient in Microsoft Office Suite
• Hands-on experience with office equipment
• Multitasking and time-management skills, with the ability to prioritize tasks is essential.
• Ability to deal with a high volume of callers and visitors while maintaining a professional approach.
• High School Diploma or equivalent

Nice To Haves

• Bilingual, a plus.
• Knowledge of Yardi Property Management System isa plus.
• May also require one (1) to three (3) years Accounting/Bookkeeping experience.
• College courses or A.S. degree, is a plus

Responsibilities

• Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary.
• Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.
• Performs general bookkeeping duties and budget analysis, as needed, as well as miscellaneous accounting duties.
• Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.
• Enters cooperators' monthly payments into Yardi System.
• Maintains residential receivable accounts
• Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.
• Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.
• Compares inventory to computer and office records (such as received/un-received purchase orders, supply requisitions, work orders and invoices) to obtain current inventory.
• Processes purchase requisitions, packing slips, invoices and chargebacks.
• Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor’s arrival.
• Compose and track emails to departments, cooperators and follows up with as necessary to track task completion.
• Respond to Shareholders’ inquiries concerning account (payments/charges) information.
• Creates and maintains files, as needed
• Creates correspondence and/or flyers, as necessary.
• Prepares distribution of schedules for units work orders.
• Monitors and maintains elevator or inventory log as necessary.
• Completes data entry for all appointments.
• Prepares and closes work orders and supply requisitions upon completion.
• Additional duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED