Service Representative

Medworks•Christiansburg, VA

36d•Onsite

About The Position

The Service Representative plays a critical, hands-on role in supporting surgical procedures by managing and operating Medworks’ medical lasers and equipment throughout the perioperative process. This position is primarily based in operating rooms and clinical environments, where precision, professionalism, and responsiveness are essential. The ideal candidate is detail-oriented, technically capable, and comfortable working in fast-paced clinical settings. They are confident interacting with physicians and surgical teams, capable of troubleshooting equipment in real time, and committed to delivering a high standard of service that directly impacts patient outcomes.

Requirements

Ability to work in operating room and clinical environments
Strong attention to detail and ability to follow strict protocols
Comfort working in fast-paced, high-pressure settings
Strong communication and interpersonal skills
Ability to manage time, travel, and responsibilities independently
Willingness to travel daily within the assigned region
Must be based in or near Christiansburg, VA
This is a field-based role, requiring daily travel to hospitals and surgery centers
Work is performed primarily in clinical environments rather than a traditional office setting

Nice To Haves

Experience in healthcare, surgical support, or medical device environments
Familiarity with operating room protocols or sterile environments
Technical aptitude or experience working with medical equipment

Responsibilities

Install, set up, and test medical lasers and equipment prior to surgical procedures
Operate Medworks-owned equipment during procedures to ensure safe and effective use
Perform maintenance, calibration, and basic troubleshooting to maintain equipment functionality
Provide real-time technical support in the operating room to ensure procedures run smoothly
Assist physicians and surgical staff with proper equipment use during procedures
Respond promptly to questions and technical needs in high-pressure environments
Provide guidance and training to healthcare professionals on safe and accurate equipment use
Track and manage equipment and disposable inventory assigned to you
Maintain accurate documentation of equipment usage, procedures, repairs, and modifications
Ensure proper documentation for billing and clinical records
Maintain a laser-safe and compliant operating room environment
Follow all hospital and Medworks policies, including infection control, aseptic technique, and patient privacy standards
Ensure adherence to all regulatory and facility credentialing requirements
Identify opportunities for process improvement and operational efficiency
Build and maintain strong, professional relationships with physicians, nurses, and hospital staff
Collaborate effectively with internal Medworks teams to ensure seamless service delivery
Represent Medworks with professionalism in all clinical and customer interactions