Service Representative

Endries International•Fayetteville, TN

4d•Onsite

About The Position

Join Our Team as a Service Representative! Do you enjoy hands-on work, staying active, and not being stuck behind a desk all day? If so, this could be the perfect role for you! We’re looking for an energetic, customer-focused Service Rep to support our customer accounts in the Fayetteville, TN area. What You’ll Do As a Service Rep, you’ll be out in the field at client locations, serving as the face of Endries. Your day will include: Inventory Management: Monitor and control inventory levels, track stock movements, and maintain accurate inventory records. Logistics Coordination: Manage deliveries, schedules, and ensure timely and accurate product distribution. Stock Optimization: Maintain optimal stock levels and identify inventory gaps or excesses. Solution Implementation: Install, configure, and manage inventory management solutions such as Vending, VMI (VendorâManaged Inventory), and crib systems. Product Stocking & Service: Stock delivered products, service inventory stations, and ensure all customer locations are properly maintained. Order Processing: Scan and download product orders to support efficient replenishment and workflow accuracy. Material Handling: Safely and efficiently load and unload materials. Customer Support: Assist customers via phone, email, or in person to resolve issues and maintain strong service relationships. Order Entry & Expediting: Enter orders into the CSD system, expedite customer orders, manage expedites, and review demand schedules. Relationship Building: Develop strong working relationships with customer contacts across multiple locations within the plant. Customer Engagement: Improve customer relations through proactive communication and consistent involvement in meeting their requirements. Professionalism: Maintain a positive attitude with customers and fellow associates. Other duties as assigned. If you enjoy variety and staying on the move, you’ll love this role!

Requirements

A passion for delivering excellent customer service
Strong written and verbal communication skills
Experience with Microsoft Office (Outlook, Word, Excel)
A valid driver’s license and reliable transportation

Responsibilities

Inventory Management: Monitor and control inventory levels, track stock movements, and maintain accurate inventory records.
Logistics Coordination: Manage deliveries, schedules, and ensure timely and accurate product distribution.
Stock Optimization: Maintain optimal stock levels and identify inventory gaps or excesses.
Solution Implementation: Install, configure, and manage inventory management solutions such as Vending, VMI (VendorâManaged Inventory), and crib systems.
Product Stocking & Service: Stock delivered products, service inventory stations, and ensure all customer locations are properly maintained.
Order Processing: Scan and download product orders to support efficient replenishment and workflow accuracy.
Material Handling: Safely and efficiently load and unload materials.
Customer Support: Assist customers via phone, email, or in person to resolve issues and maintain strong service relationships.
Order Entry & Expediting: Enter orders into the CSD system, expedite customer orders, manage expedites, and review demand schedules.
Relationship Building: Develop strong working relationships with customer contacts across multiple locations within the plant.
Customer Engagement: Improve customer relations through proactive communication and consistent involvement in meeting their requirements.
Maintain a positive attitude with customers and fellow associates.
Other duties as assigned.