SERVICE REPRESENTATIVE

Plasser American Corp • Chesapeake, VA

11h

About The Position

Some see the railway as transportation, while at Plasser American we see it as transformation. The story of how steel tracks turned the American promise into American progress and forged a trusted pathway to the possibilities of the future. It’s a story that continues today, an American legacy unfolding mile by mile. There is a lot riding on those tracks and we know that support, quality and know-how are all important aspects in staying on track.

That’s why the Plasser American tradition begins with a promise. A promise to do things right. An unapologetic commitment to quality that makes us the longtime trusted leader in cutting edge American made innovations for the North American railway. It’s a promise to see things differently to turn ordinary steel into safer passages. To be a partner that you can count on to engineer solutions for the challenges of today and for the opportunities of tomorrow. From research and design, expert manufacturing and delivering unapparelled services, our customers trust us to keep them ahead of the curve.

Progress is about more than getting from Point A to Point B. It’s knowing you have a trusted foundation to move you forward toward new possibilities waiting around the corner. Join Plasser American to become part of our team forging ahead towards new opportunities in railway maintenance. The railway is a path to the future, choose this path and apply today.

General Scope: To Provide technical services to customers of Plasser American Corporation

Position Summary:

Must possess the necessary experience to operate, service, troubleshoot and repair track maintenance equipment.
Must be capable of instructing railroad personnel in the operation and maintenance of track maintenance equipment.
Must be able to read and understand hydraulic, pneumatic and electrical schematics.
Must have a working knowledge of fluid power, basic computer skills, basic electricity, and a solid background in mechanics.
Potentially requires extensive domestic travel, and the possibility of travel abroad.

Supervisory Responsibilities:

Does not have direct supervision of any employee, however, will be required to supervise customer's employees in the form of instruction. Must be self-motivated and perform assigned task with limited or no supervision.

 KNOWLEDGE, SKILLS AND ABILITIES

(The knowledge, skills and attributes required for satisfactory job performance)

 Education: High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.

 Knowledge: Incumbent must have proficient knowledge in the following areas:

Knowledge of hydraulic systems
Knowledge of electrical systems
Knowledge of pneumatic systems
Knowledge of computer control systems and associated software

Skills: Incumbent must demonstrate or participate in internal/external training programs to obtain the following skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 

Ability to write routine reports and correspondence. 

Ability to speak effectively before groups of customers or employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Ability to solve practical problems and deal with variables in situations where only limited standardization exits.

Ability to work in the metric unit of measure and to convert to US Standard.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must have and maintain a valid driver's license.

Ability to travel extensively via automobile, and commercial transportation.

Ability to satisfactorily pass a physical examination, required upon employment.

Applicable Technical Competencies: Incumbent must have working knowledge and demonstrated abilities utilizing mechanical knowledge: Specific applications combined with knowledge competencies are as follows: Rating Level: 1-5 (1= minimum 5= Maximum)

Application

Required Level of proficiency

Preferred Level of proficiency

Hydraulics

2

4

Pneumatics

2

4

Electronics

1

4

Electrical systems

2

4

Computer software

2

4

Personal Attributes: Incumbent must maintain strict confidentiality in performing the duties of a Service Representative. The incumbent must also demonstrate the following personal attributes:

Be honest and trustworthy
Be respectful
Possess cultural awareness and sensitivity
Be flexible
Demonstrate sound work ethics

 Benefits:

Accrue 80 Hours of Paid Time Off during your first year of employment
10 Paid Holidays per year
401(k) match of $0.50 for every $1.00 you contribute up to 6% of your salary
You may receive a merit bonus after completion of the audit at the end of the fiscal year
Tuition Reimbursement
Free Short and Long Term Disability after 90 days of employment
Free Life Insurance – 2 times your annual salary
Company Events
Free employee medical and dental coverage. – valued at $7,500.00

About Plasser American:

As part of the Plasser family brand, which is the largest Maintenance of Way equipment provider in the world, PAC is a rapidly growing provider of railway equipment in North America. Continuing for the next few years, PAC will continue to make significant investments in the North American Market including a new office building and a substantial addition to our manufacturing facility. PAC is making the needed investments to continue its growth trajectory for many years to come. The next several years will be an exciting time of transformation. We look to the future to enhance our team and achieve our goals.

Requirements

• Must possess the necessary experience to operate, service, troubleshoot and repair track maintenance equipment.
• Must be capable of instructing railroad personnel in the operation and maintenance of track maintenance equipment.
• Must be able to read and understand hydraulic, pneumatic and electrical schematics.
• Must have a working knowledge of fluid power, basic computer skills, basic electricity, and a solid background in mechanics.
• Potentially requires extensive domestic travel, and the possibility of travel abroad.
• Must be self-motivated and perform assigned task with limited or no supervision.
• High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
• Knowledge of hydraulic systems
• Knowledge of electrical systems
• Knowledge of pneumatic systems
• Knowledge of computer control systems and associated software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with variables in situations where only limited standardization exits.
• Ability to work in the metric unit of measure and to convert to US Standard.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have and maintain a valid driver's license.
• Ability to travel extensively via automobile, and commercial transportation.
• Ability to satisfactorily pass a physical examination, required upon employment.
• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible
• Demonstrate sound work ethics

Responsibilities

• Provide technical services to customers of Plasser American Corporation
• Operate, service, troubleshoot and repair track maintenance equipment.
• Instruct railroad personnel in the operation and maintenance of track maintenance equipment.
• Supervise customer's employees in the form of instruction.
• Perform assigned task with limited or no supervision.

Benefits

• Accrue 80 Hours of Paid Time Off during your first year of employment
• 10 Paid Holidays per year
• 401(k) match of $0.50 for every $1.00 you contribute up to 6% of your salary
• You may receive a merit bonus after completion of the audit at the end of the fiscal year
• Tuition Reimbursement
• Free Short and Long Term Disability after 90 days of employment
• Free Life Insurance – 2 times your annual salary
• Company Events
• Free employee medical and dental coverage. – valued at $7,500.00

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED