Service Representative
About The Position
Sunshine Rides is a specialized, technology-driven passenger transportation company serving Colorado for over 30 years. At Sunshine Rides, our passengers ride with respect and our Agents enjoy a modern, comfortable work environment . We foster a supportive and respectful work culture that values the contributions of every team member. As a Service Representative with Sunshine Rides, you will engage with passengers and organizations via phone, text and email to coordinate safe, reliable and compassionate transportation to individuals who need assistance traveling for healthcare, work, pleasure and more. You will be responsible for accuracy, care and communication. You will play a critical role in providing essential services to your community. We are looking for individuals who share our commitment to respect, care and customer satisfaction.
Requirements
- A love of customer service
- Strong computer skills
Responsibilities
- Promptly and kindly responding to passenger communications
- Checking and entering detailed information for reservations
- Providing status information and making changes
- Interacting with supervisors and dispatchers to ensure accuracy
- Providing superb customer service
- Proudly representing the company to the public
- Reporting compliments, issues, incidents or accidents
Benefits
- Pay includes base and bonuses for safety, service and professionalism
- Paid Sick Time Off- accrued at 1 hour for every 30 hours worked up to 48 hours, can use up to 48 hours per calendar year.
- Paid Vacation Time Off- after 1 year of service, accrued at .01917 hours per hour worked up to 40 hours, can use all hours in a calendar year.
- Earn cash for referring new drivers
- Opportunity for overtime
- Share of company profits 3% of your gross pay after one year
- Company contributes up to 4% matching to your 401k
- Retirement savings plan (401k) after one year
- LifeCare Employee Assistance Program (counseling, legal and financial support, education)
- LifeMart Employee Discount Program (fitness, travel, tickets, apparel, dining, pet care and more)
- Worker Compensation Insurance for injuries while working from day 1
- Healthcare clinic program where made available
- Health Insurance for employee and family, company pays 50% of employee’s individual premium after 90 days
- Dental Insurance for employee and family, paid by employee after 90 days
- Vision Insurance for employee and family, paid by employee after 90 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
