Service Representative Team Leader

Labcorp•Houston, TX

1d•Onsite

About The Position

At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! Labcorp seeking a Service Representative Team Lead to join our Service Rep/Courier team in Houston, TX In this position, you will be responsible for monitoring the receipt of customer care specimens, verifying receipt of tissues, perform ride along reviews, and assist in the post route audit process. This position vitally assists the evening supervisor in command and control of all evening activities, to include inbound shipments, specimen integrity, reporting, and auditing. This position will also provide needed coverage when Supervisor or other Team Lead is out. Work Schedule: 2nd shift Monday – Friday 3pm-11:30pm (additional days/hours may be included in this role) Work Location: Houston, TX Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here .

Requirements

High School Diploma or equivalent
Valid driver's license and clean driving record
Must be at least 21 years' old
Excellent critical thinking skills and the ability to prioritize and multi task
Strong attention to detail and organizational skills
Basic computer skills with proficiency in Microsoft Office
Ability to handle the physical demands of the position
Comfortable with handling lab specimens when needed

Nice To Haves

Prior logistics/driver experience highly preferred.
Current or previous experience with Bio Reference Labs is highly preferred
Previous leadership experience within a logistics/warehouse/ or similar environment preferred

Responsibilities

Assist logistics supervisor with day to day operations and special projects
Coordinate and assign work to the logistics team to ensure proper coverage
Ensure all drivers are prepared for their shifts with the necessary supplies
Work with dispatcher to provide alternate routes when needed
Research, troubleshoot and follow up on internal and external customer inquiries and issues
Train new hires and provide on-going training and support to the team
Generate and review daily/weekly reports and escalate any issues to leadership
Update routes in the database and reconcile route logs on a consistent basis
Ensure all equipment and handheld electronic devices are working properly
Serve as back-up driver when needed and perform dispatch duties as required
Perform administrative and clerical duties as needed