Service Representative Off-Site

Graybar • Sterling, VA

88d • $25

About The Position

As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction. In this role you will take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives. You will coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance. Additionally, you will perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise. You may also perform Delivery Driver duties as needed, operating a light van or delivery vehicle to deliver customer orders and ensuring that customer orders are delivered to meet customer expectations. Updating knowledge of products through self-study and attending product training classes is also part of the role, as well as training new or less experienced representatives.

Requirements

• Minimum 3 years experience required; 4+ years experience preferred.
• 4 year degree preferred.
• Ability to perform physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse.
• Ability to operate and maneuver warehouse equipment, including pallet jacks, forklifts, and push carts.
• Ability to work in a warehouse environment and adapt to seasonal changes.
• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE).
• Knowledge of warehouse procedures and security regulations.
• Knowledge of product lines and suppliers.
• Customer service skills with the ability to handle a variety of customer situations.
• Communication, administrative, and computer skills.
• Ability to work under general supervision and cooperatively with other branch personnel.
• Ability to successfully complete all Company training designed to comply with regulatory requirements.

Responsibilities

• Take an active role in selling Company goods and services.
• Fill customer merchandise requirements, including the counter.
• Suggest selections that meet customer needs.
• Act as a resource for new or less experienced representatives.
• Coordinate the prompt handling of customer service requests including order entry, pricing, expediting, billing, and order maintenance.
• Perform all shipping, receiving, and inventory maintenance duties.
• Evaluate inventory requirements/levels and maintain correct balance of merchandise.
• May perform Delivery Driver duties as needed.
• Operate a light van or delivery vehicle to deliver customer orders.
• Update knowledge of products through self-study and attending product training classes.
• Train new or less experienced representatives.

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Flexible Spending Accounts.
• Disability Benefits at no cost to you.
• Profit Sharing Plans.
• 401(k) Savings Plan with company match.
• Paid Vacation & Sick Days.
• Paid Holidays throughout the year.
• Paid Wellness Day.
• Community Time Off.
• Predictable Work Schedules.
• Employee Recognition Program.
• Educational Reimbursement and Career Development Programs.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree