Service Representative Off-Site IV

Graybar•Tampa, FL

21h•$25

About The Position

Make a difference. As a Service Representative Off-Site, you serve as key contact and liaison for customers to ensure total customer satisfaction. In this role you will: Take an active role in selling Company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs; act as a resource for new or less experienced representatives. Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise May perform Delivery Driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations Update knowledge of products through self-study and attending product training classes Train new or less experienced representatives Assist in developing the orientation program for new employees

Requirements

Minimum 3 year experience required; 4+ years experience preferred
4 year degree preferred
Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions
Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required
Ability to meet driving requirements if assigned to operate a Company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a Company vehicle to cover emergencies, absences, or other business needs
Knowledge of warehouse procedures and security regulations
Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs
Customer service skills with the ability to handle a variety of customer situations with enthusiasm and tact
Communication, administrative, and computer skills
Ability to work under limited supervision and work cooperatively with other branch personnel
Ability to successfully complete all Company training designed to comply with regulatory requirements
Monday - Friday, 8:00am - 5:00pm
Steel toed boots required

Nice To Haves

4 year degree preferred
Minimum 3 year experience required; 4+ years experience preferred

Responsibilities

Take an active role in selling Company goods and services
Fill customer merchandise requirements, including the counter, using knowledge of products sold
Suggest selections that meet customer needs
Act as a resource for new or less experienced representatives
Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance
Perform all shipping, receiving, and inventory maintenance duties
Evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise
May perform Delivery Driver duties as needed
Operate a light van or delivery vehicle to deliver customer orders
Ensure that customer orders are delivered to meet customer expectations
Update knowledge of products through self-study and attending product training classes
Train new or less experienced representatives
Assist in developing the orientation program for new employees

Benefits

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts .
Enjoy our Disability Benefits at no cost to you.
Share in our success with P rofit Sharing Plans .
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program .
Reach your career goals with our Educational Reimbursement and Career Development Programs .
And More Perks that support your well-being and career growth.