Service Representative - Maintenance

Riverbay Corporation•New York, NY

About The Position

Essential Job Duties and Responsibilities: Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary. Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable. Performs general bookkeeping duties and budget analysis, as needed, as well as miscellaneous accounting duties. Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person. Enters cooperators' monthly payments into Yardi System. Maintains residential receivable accounts Monitors records of work orders distributed, amount of work orders and work in progress for supervisors. Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors. Compares inventory to computer and office records (such as received/un-received purchase orders, supply requisitions, work orders and invoices) to obtain current inventory. Processes purchase requisitions, packing slips, invoices and chargebacks. Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor's arrival. Compose and track emails to departments, cooperators and follows up with as necessary to track task completion. Respond to Shareholders' inquiries concerning account (payments/charges) information. Creates and maintains files, as needed Creates correspondence and/or flyers, as necessary. Prepares distribution of schedules for units work orders. Monitors and maintains elevator or inventory log as necessary. Completes data entry for all appointments. Prepares and closes work orders and supply requisitions upon completion. Additional duties and responsibilities as assigned. NOTE: Service Representatives' actual duties may vary, depending upon the department to which they are assigned.

Requirements

Exceptional written/oral communication, as well as, excellent customer service and interpersonal skills.
Proficient in Microsoft Office Suite
Hands-on experience with office equipment
Multitasking and time-management skills, with the ability to prioritize tasks is essential.
Ability to deal with a high volume of callers and visitors while maintaining a professional approach.
May also require one (1) to three (3) years Accounting/Bookkeeping experience.

Nice To Haves

Bilingual, a plus.
Knowledge of Yardi Property Management System a plus.

Responsibilities

Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary.
Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.
Performs general bookkeeping duties and budget analysis, as needed, as well as miscellaneous accounting duties.
Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.
Enters cooperators' monthly payments into Yardi System.
Maintains residential receivable accounts
Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.
Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.
Compares inventory to computer and office records (such as received/un-received purchase orders, supply requisitions, work orders and invoices) to obtain current inventory.
Processes purchase requisitions, packing slips, invoices and chargebacks.
Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor's arrival.
Compose and track emails to departments, cooperators and follows up with as necessary to track task completion.
Respond to Shareholders' inquiries concerning account (payments/charges) information.
Creates and maintains files, as needed
Creates correspondence and/or flyers, as necessary.
Prepares distribution of schedules for units work orders.
Monitors and maintains elevator or inventory log as necessary.
Completes data entry for all appointments.
Prepares and closes work orders and supply requisitions upon completion.
Additional duties and responsibilities as assigned.