Service Representative - IRA Specialist
About The Position
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience. The Service Representative – IRA Specialist supports Branches, the Contact Center, and internal departments by providing timely and accurate resolution to inquiries and service requests. This role manages all aspects of IRA plans and accounts and performs operational and servicing duties for other deposit product accounts on the core banking system.
Requirements
- High School Diploma or GED required. Bachelor’s degree preferred.
- Minimum of 4–6 years of experience servicing Individual Retirement Accounts (IRAs).
- Strong interpersonal, written, and verbal communication skills.
- Strong organizational and time-management skills.
- Proficiency with Microsoft Office and other computer applications.
Responsibilities
- Manage IRA plans and accounts, including verifying documentation and correcting transactions to ensure accurate tax reporting.
- Maintain IRA plans and accounts, including setup of auto distributions, beneficiary information, and distribution tax withholding.
- Resolve and respond to inquiries from branch, department, and call center personnel related to savings, checking, certificates of deposit, IRAs, safe deposit boxes, RMS concerns, and deposit verifications.
- Maintain and update customer and account information, including account type changes, rates, alternate addresses, special coding, and tax reporting updates.
- Assist with daily review of consumer and business mobile deposits, including approvals and declines as needed.
- Review Cold Storage and Horizon 360 reports for ongoing account and customer monitoring.
- Assist with daily processing of general ledger entries, safe deposit box payments, mail deposits, and official check requests for back-office departments.
- Assist with levy and restraining order processing, including verification of funds, customer notifications, and turnover of funds.
- Resolve unposted items related to savings, checking, certificates of deposit, IRAs, and safe deposit boxes.
- Support the CDARS program, including new customer setup, account maintenance, and liquidation of accounts.
- Participate in training and perform other duties and special projects as assigned.
Benefits
- Team members accrue paid time-off (PTO), receive Holiday (PTO), and are eligible to participate in the bank’s Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company-sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
