Service Representative-Individual Market

Medical Mutual of Ohio

289d

About The Position

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

Requirements

• Bachelor's degree in Marketing, Business Administration or related field or equivalent combination of training and experience.
• 3 years sales/account management experience in the health insurance industry which includes direct customer contact, preferably in the individual market and/or dealing with brokers.
• Ohio Department of Insurance License (Health & Life) (or required to obtain within 4 months of hire).
• Demonstrates in-depth knowledge of health insurance products; sales and industry processes including underwriting, stop loss, benefit plan design; health care funding arrangements; and related laws/regulations including HIPPA, COBRA, FMLA.
• Ability to generate leads, make presentations, negotiates and close sales opportunities.
• Intermediate Microsoft Office skills.

Responsibilities

• Develops and maintains effective business relationships with assigned brokers to achieve annual sales, retention and financial targets.
• Consults with agent for an understanding of their business goals, product/service needs, financial situation, and decision making/buying process.
• Creates procedures to effectively manage the agency to meet individual market growth objectives.
• Collaborates with Sales Consultant as needed for external meetings/presentations with broker agencies, as well as internal corporate meetings on projects.
• Provides assistance in finalizing proposals/applications with brokers as well as follow up on any outstanding questions/issues.
• Maintains knowledge and awareness of the Company's competitive strengths to help achieve differentiation and sales success.
• Performs other department-specific duties and activities to enhance overall effectiveness and productivity of the team.
• Maintains/updates information systems to manage sales pipeline, broker and client data, etc.
• Performs other duties as assigned.

Benefits

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree