Service Representative III - IRA Specialist

Provident Financial Services • Woodbridge, NJ

42d • $22 - $28 • Onsite

About The Position

This position is responsible for performing all daily functions associated with a specific area of Retail Operations and assisting others regarding complex inquiries and problem resolution. This position is considered at the senior level. Incumbent is expected to perform the complex routine and non-routine duties of the job.

Requirements

• High school diploma or GED
• 4 - 6 years of experience related to the key responsibilities
• Knowledge of banking operations.
• Ability to exchange information clearly and concisely and to present ideas, report facts and other information.
• Ability to manage own workflow and resolve questions and problems with supervisor.
• Good communication and organizational skills.
• Basic knowledge of PC skills.
• Ability to add, subtract, multiply and divide monetary units and to perform arithmetic operations with the use of a calculator.
• Ability to work scheduled hours.

Nice To Haves

• Bachelor's degree.

Responsibilities

• Performs tasks related to balancing, reporting and research functions associated with but not limited to the ACH, ATM, Cash Letter and/or Commercial Services segments of the Department. Completes daily data entry, file maintenance duties and processing activities for the assigned area of the department.
• Is responsible for providing assistance to customers and/or other agencies as required by the assigned position. Customers and/or agencies include, but are not limited to Commercial Deposit Clients, Online Cash Management Clients, the Federal Reserve or other Check Clearing Agencies, NYACH and our ATM/Debit Card vendor. Service and assistance are provided in a professional, timely and accurate manner.
• Follows all department guidelines inclusive of policies and procedures in order to complete duties in an effective and efficient manner. Stays alert to recommendations in order to enhance departmental effectiveness overall.
• Assists others as directed to accomplish departmental objectives.
• Participates in training and development programs as requested or required.
• Maintains working knowledge of use and operation of office equipment.
• Responds to requests by management to perform related duties and activities.
• Exercises independent judgment in resolving issues. Performs duties of a highly complex nature, including statistical reporting and reconcilement. Maintains focus on customer service and proof of area workflow.

Benefits

• Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan.
• In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance.
• Company sponsored Tuition Disbursement and Loan Repayment programs are also available.
• Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Management of Companies and Enterprises
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees