Citizens Business Bank-posted about 1 year ago
$41,600 - $47,840/Yr
Part-time • Entry Level
El Segundo, CA
Credit Intermediation and Related Activities

The Service Representative II position is a part-time role focused on providing efficient and friendly customer service in a banking environment. The representative will handle various transactions, including deposits, withdrawals, loan payments, and customer inquiries, while ensuring compliance with banking regulations and policies. This role also involves cross-selling bank services and maintaining a secure environment for negotiable items.

  • Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
  • Answers all incoming telephone calls and assists or directs callers.
  • Greets customers in person or on the telephone.
  • Receives commercial and individual checking deposits, verifies endorsement, and issues receipts.
  • Processes incoming mail, courier, ATM, Night Drop and payments.
  • Accepts requests for purchase of U.S. Savings Bonds.
  • Processes address changes and loan payments.
  • Maintains a high level of safety for the bank by keeping negotiable items secure.
  • Cross-sells other bank services when answering customer questions.
  • Performs miscellaneous duties requested by a supervisor relating to the bank and its functions.
  • High school diploma or GED.
  • Minimum of six months experience as a service representative in a financial institution or cash handling and customer service experience.
  • Ability to read and comprehend simple instructions and correspondence.
  • Ability to effectively present information in one-on-one and small group situations.
  • Hourly wage between $20.00 to $23.00
  • Eligibility for an annual bonus
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