Service Representative I - Las Vegas

Stanley Black & Decker • Las Vegas, NV

81d

About The Position

As a DeWALT Customer Service Representative, you'll be part of our T&O Commercial team working as an on-site employee. You'll handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders. You will attract potential customers by answering product and service questions; drive incremental sales and suggest other products and services. Additionally, you will conduct customer sales and service both at the counter and via phone, service customers on product application, features, benefits and proper handling and maintenance, and resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem.

Requirements

• Ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
• Bilingual proficiency preferred.
• Experience reading schematics and determining parts needed for specific tool repairs.
• Experience in a customer-facing role within a Retail/Service environment.
• A high degree of integrity and accountability.
• Dependability, reliability, and the ability to work with minimal supervision.
• Superior customer service and salesmanship skills.
• Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.

Responsibilities

• Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
• Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
• Conduct customer sales and service both at the counter and via phone.
• Service customers on product application, features, benefits and proper handling and maintenance.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Benefits

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing