Service Representative I - Las Vegas

Stanley Black & Decker, Inc. • Ontario, CA

101d

About The Position

As a DeWALT Customer Service Representative, you’ll be part of our T&O Commercial team working as an on-site employee. You’ll get to handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders. Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services. Conduct customer sales and service both at the counter and via phone. Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements

• Ability to work Monday through Friday full-time with additional hours as needed.
• Bilingual proficiency preferred.
• Experience reading schematics and determining parts needed for specific tool repairs.
• Experience in a customer-facing role within a Retail/Service environment.
• High degree of integrity and accountability.
• Dependability and reliability with minimal supervision.
• Superior customer service and salesmanship skills.
• Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.

Responsibilities

• Handle pricing and verify customer orders.
• Attract potential customers by answering product and service questions.
• Conduct customer sales and service at the counter and via phone.
• Service customers on product application, features, benefits, and maintenance.
• Make sales of services, programs, and products to customers.
• Resolve product or service problems by clarifying complaints and determining solutions.

Benefits

• Medical, dental, life, vision insurance.
• Wellness program.
• Disability insurance.
• 401(k) plan.
• Employee Stock Purchase Plan.
• Paid time off.
• Tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees