Service Representative, Brokerage Placement – Commercial Lines

Brown & Brown Insurance

21d • $22 - $24

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Service Representative, Brokerage Placement – Commercial Lines to join our growing team! Primary functions of this role will include servicing and helping to retain commercial business through timely, accurate handling of policy service requests from retail agents via email and phone. Typical lines of business include, but are not limited to, Cyber Liability, Directors & Officers (D&O), Errors & Omissions (E&O), Employment Practices Liability (EPL), Inland Marine (IM), and Crime. Primary responsibilities include processing cancellations, endorsements, payment status inquiries, certificates of insurance, and other day-to-day service tasks. The hours of this position will rotate to accommodate our hours of operation: 8am-5:30pm EST, Monday – Friday.

Requirements

• Active P&C and Surplus lines licenses (or ability to obtain within 45 days)
• 1-2 years commercial lines insurance experience (wholesale or retail); commercial servicing experience strongly valued
• Two or more years of insurance work experience or bachelor’s degree.
• Good verbal and written communication skills to interact with customers at all levels.
• Excellent time management skills to prioritize daily tasks.
• Ability to understand and efficiently utilize manual and automated technology platforms.

Nice To Haves

• Bachelor’s degree in Business, Risk Management, or related field (preferred)
• Professional designations such as CISR, CIC, CPCU, or equivalent (preferred)

Responsibilities

• Respond to retail agent service inquiries (email/phone) within established service-level standards and route complex items appropriately.
• Process endorsements, audits, cancellations, reinstatements, payment status inquiries, and general policy status requests across commercial insurance lines of business including casualty, property, financial, and management lines and various other lines of business.
• Issue and deliver Certificates of Insurance; verify accuracy prior to delivery.
• Access carrier portals to retrieve/process endorsements, and other service items as needed.
• Follow up on open tasks to close in first time-final mode whenever possible.
• Collaborate with brokers and carrier contacts to resolve service issues and clarify requirements.
• Escalate non-routine requests or items requiring broker or carrier review.
• Follow carrier guidelines, state regulations, surplus lines requirements (as applicable to service tasks), and internal procedures.
• May perform other responsibilities as assigned.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level