Service Representative 1 or 2 (Teller) - Airway Heights Branch

Numerica Credit Union•Airway Heights, WA

2d•$18 - $29

About The Position

We are looking to hire one person with skillsets that align with the Service Representative 1 or 2 position. Below is the Service Representative 1 role responsibilities. Scroll down to review the Service Representative 1 and 2 job descriptions. With the goal of enhancing lives, fulfilling dreams and building communities this position is responsible for processing a wide variety of member transactions, while consistently uncovering members financial needs, deepening member relationships. We delight our members in every interaction.

Requirements

Minimum: High school diploma or general education degree (GED); plus minimum of 6 months related experience and/or training as a teller/service representative, customer service with cash handling.
Minimum: High school diploma or general education degree (GED); plus minimum of 2 years related experience and/or training as a teller/service representative, customer service with cash handling.
Ability to read, write and comprehend simple instructions, short correspondence and memos.
Effectively present information in one-on-one situations to members, potential members and other teammates of the credit union.
Courtesy, tact and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.
Ability to operate general office machines and equipment such as photocopier, fax, computer, and currency and coin counter.
Ability to lift up to 25lbs.
Must be able to sit or stand for extended periods of time.

Nice To Haves

Relevant training in a credit union, bank or other financial institution.
Bi-lingual, Spanish preferred in some markets.
Relevant training in a credit union, bank or other financial institution.
Bi-lingual, Spanish preferred in some markets.

Responsibilities

Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy and respect, deepening member relationships, and making a personal effort to make members feel they belong and are important to the credit union.
Welcome members and accurately process a wide variety of transactions.
Ability to work and understand credit union operating system, balance cash drawer and perform other operations functions accurately and timely.
Ask members appropriate open ended questions to understand their financial needs.
Make applicable recommendations and/or referrals to specialists which help the member achieve their financial goals.
Performs such other duties as assigned, which may include, occasionally working at other branches or departments.
Ability to learn, use, understand, and promote all credit union digital delivery channels.
Maintain knowledge of and adhere to all compliance and regulatory standards including internal policies.
Effectively incorporates CARES Principles in daily behaviors and interactions: Connect Create a welcoming, energized, and warm environment Ask Discover and confirm others needs to ensure they feel understood and known Resolve Take personal and full responsibility for meeting others needs Elevate Commit to long-term personal and organizational growth and improvement Strengthen Invest in our Numerica community and beyond.
Exhibits ability to aid escalated members through CARES principles, knowledge application, and troubleshooting ability.
Ability to identify and handle member inquiries, resolve member concerns while maintaining member satisfaction.
Ability and aptitude to complete complex transactions accurately and timely.
Demonstrated ability as a resource to newer team members and peers.