Service Repair Technician

Johnson & Johnson-posted about 1 month ago
$33 - $53/Yr
Full-time • Entry Level
Santa Clara, CA
5,001-10,000 employees
Chemical Manufacturing
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The Service Repair Technician is responsible for the test, repair, and disposition of Service Returned Material Authorization (RMA) and internal R&D Ottava Arms for the Ottava Robotic Platforms. Service and repair of Ottava Arms and Tool Drivers will be performed in the most efficient manner and responsible for adhering to established quality standards. This person may work with the site Engineering, Manufacturing, and Quality teams, including the Complaint department and technical support to resolve root cause of product failures. The Service Repair Technician will also be responsible for following all local and global policies and procedures.

  • Perform test and repair of Ottava Robotic Arms at the subsystem, interface, and full arm levels.
  • Assist with documenting test plans, results, conclusions, and traceability with product requirements and design specifications.
  • Analyze test failures, troubleshoot, identify root cause of failures, and verify corrective actions.
  • Establish customer satisfaction through excellence in repair and support of customer products.
  • Support the Quality System and Quality Policy by following procedures/work instructions and crafting records to meet the requirements of the Quality Management System.
  • Maintain inventory, tools, certified test equipment, and items related to the Service Repair Depot.
  • Provide assistance with failure analysis of RMAs and accurately documents findings.
  • Follow all applicable work instructions, set-up and operate machines/equipment/fixtures to perform repair and testing processes.
  • Provide detailed symptom descriptions for failures uncovered during functional test and calibration to assist in component-level troubleshooting.
  • Conduct sophisticated quality inspection of own or other's' work to ensure workmanship standards are met.
  • Apply Good Manufacturing Practices (GMP) and Good Documentation Practice (GDP) principles to assembly, test records and related documentation.
  • Identify and raise nonconforming products and support root cause investigation alongside manufacturing engineering.
  • Train and mentor new team members in Arm/Tool Driver Repairs and testing methods.
  • Minimum of an associate's degree in Mechanical, Electrical or Industrial Engineering or equivalent combination of experience and education.
  • Minimum of 2-4 years medical device or capital equipment manufacturing or repair experience.
  • Minimum of 1-2 years robotic arms manufacturing experience
  • Ability to read mechanical drawings and wiring schematics.
  • Ability to work with and configure computer hardware and software.
  • Understand and apply GMP and GDP principles.
  • Sound analytical reasoning and problem-solving skills.
  • Innovative, independent, driven and results oriented.
  • Methodical and comprehensive, yet flexible and able to easily adjust to evolving requirements and navigate in a fast-paced environment to meet tight schedules.
  • Effective and proactive written and verbal communication skills.
  • Ability to collaborate within a multi-functional array of mechanical, electrical, system, and software engineers.
  • Understanding of the surgical robotic arm from joint level, tool driver level, and full ARM level including final Arm testing.
  • Support experience in surgical robotics.
  • Agile PLM experience.
  • SAP experience.
  • MES and Jira experience.
  • medical
  • dental
  • vision
  • life insurance
  • short- and long-term disability
  • business accident insurance
  • group legal insurance
  • consolidated retirement plan (pension)
  • savings plan (401(k))
  • Vacation -120 hours per calendar year
  • Sick time - 40 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year
  • Holiday pay, including Floating Holidays -13 days per calendar year
  • Work, Personal and Family Time - up to 40 hours per calendar year
  • Parental Leave - 480 hours within one year of the birth/adoption/foster care of a child
  • Condolence Leave - 30 days for an immediate family member: 5 days for an extended family member
  • Caregiver Leave - 10 days
  • Volunteer Leave - 4 days
  • Military Spouse Time-Off - 80 hours
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