Service & Repair Sales Executive

Fujitec America•Westerville, OH

About The Position

SERVICE & REPAIR SALES EXECUTIVE JOB SUMMARY Secure and maintain service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals. This position exercises discretion and independent judgement with respect to matters of significance. ESSENTIAL DUTIES Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction. Manage service accounts by visiting customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants, including building relationships any associated groups. Develop capital plans for customers to address their short-and long-term building needs. Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements. Prepare repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtain price estimates from suppliers and manually calculate, including reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals. Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals. Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals. Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues. Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate. Keep timely, well-organized records of sales activities including but not limited to proposals, bookings, losses and cancellations, using company-provided sales management software. Utilize systems to perform various tracking functions. Assist in A/R collection efforts to ensure prompt payment from customers Conduct customer follow-up on all proposals. Visit project sites when necessary and work with operations department to ensure customer needs and deadlines are being met. This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

Requirements

Education: Bachelors in related
Experience: Minimum 3 years in related
Requires a valid drivers license and a satisfactory Motor Vehicle Report.
Local Travel Expectations: 60%
Technical Professional Knowledge
Teamwork and Cooperation
Communication
Customer Service Orientation
Initiative
Performance Motivation
Planning and Organizing
Sales Ability
Information Seeking
Problem Assessment
Prolonged periods of standing and walking.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 20 pounds at times.

Responsibilities

Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
Manage service accounts by visiting customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants, including building relationships any associated groups.
Develop capital plans for customers to address their short-and long-term building needs.
Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements.
Prepare repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtain price estimates from suppliers and manually calculate, including reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals.
Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate.
Keep timely, well-organized records of sales activities including but not limited to proposals, bookings, losses and cancellations, using company-provided sales management software.
Utilize systems to perform various tracking functions.
Assist in A/R collection efforts to ensure prompt payment from customers
Conduct customer follow-up on all proposals.
Visit project sites when necessary and work with operations department to ensure customer needs and deadlines are being met.