Service & Repair Manager - Industrial Pumps & Process Equipment

Tencarva Machinery Company • Warren, MI

111d

About The Position

This role is with Detroit Pump, a division of Tencarva Machinery Company. Detroit Pump is seeking a dynamic leader for its service and repair business. If you have hands-on experience with process pumps and demonstrated leadership skills, this is a great opportunity for you! We have a clean, modern shop with established operating procedures and an experienced staff. Summary: Oversees the operation of the service business and its output to produce the best, highest quality product on-time to meet and exceed customer expectations, while maintaining a safe, efficient, and cost-conscious environment.

Requirements

• High school diploma or general education degree (GED); or 3-5 years related work experience and/or training; or equivalent combination of education and experience
• Must have the ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• The ability to write routine reports and correspondence
• The ability to effectively present information and respond to questions from managers and employees
• Must be able to perform basic mathematical equations including addition, subtraction, multiplication, division, use of whole numbers, and percentage and decimals
• To perform this job successfully, an individual should have basic computer skills, knowledge of MS Office Software (i.e., Word, Excel, Outlook) and internet software
• Must have a valid driver’s license, and no points

Responsibilities

• Manage all shop personnel - repair technicians, field service technicians, pump assemblers, and machinists
• Assign repair work to be performed; set daily shop schedule
• Monitor quality of repair work by verifying SOPs are being followed
• Work closely with repair coordinators to ensure quotes are accurate for labor time, price, and delivery
• Monitor shop throughput, utilization, and expenses
• Keep salespeople informed of the status of their orders
• Communicate with customers regarding field service work, pickups, and deliveries
• Coordinate outside services such as sandblasting, electric motor rewinding, mechanical and crane services
• Maintain shop organization and cleanliness
• Manage all aspects of safety, ensuring compliance with OSHA
• Other duties as assigned by management

Benefits

• Paid Time Off, including 10 holidays
• Incentives
• Health Insurance, including medical, dental, vision, disability, and life
• 401(k) & Profit Sharing
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees