Service Referral Navigator

Rising Ground, Inc.•New York, NY

1d•Onsite

About The Position

The full-time Service Referral Navigator serves as expert in identifying Brooklyn based resources for families supported through the CSP program. The navigator works collaboratively with the CPS team and the Rising Ground CSP clinical team, identifying appropriate service providers based upon specific needs identified, making referrals and appointments for families, and providing warm hand offs to community-based providers. This position requires daily in-person presence at the ACS field offices in Brooklyn and travel within the community to community based providers. Occasional travel to other agency sites or meetings may also be required.

Requirements

Associates Degree minimum (Required)
Meaningful commitment to partnering with families in a healing-centered, family-driven, anti-oppressive way
Highly organized, self-motivated worker who can easily manage competing demands
Creative problem-solver who anticipates challenges and seizes opportunities for collaboration
Familiarity with Connections preferred
Authorized to work in the U.S.
Ability to work in-person in New York City (NY)
Ability to travel to other Rising Ground sites (if required)
Ability to travel into the community

Responsibilities

Create and maintain a database of internal and community-based providers to meet the needs of families supported
Create relationships with Rising Ground’s Access and Referral Department, internal programs, and community-based providers, ensuring that families supported have appropriate and timely access to care
Ensure that warm handoffs occur in making referrals
Act as a conduit for Rising Ground CSP clinicians and ACS Child Protective Specialists to ensure that Facilitate trainings as needed
Participate in all relevant internal and external meetings

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