Service Receptionist

Hendrick Automotive Group • Concord, NC

294d

About The Position

The Service Receptionist at Volkswagen of Murrieta is responsible for answering and directing incoming phone calls, greeting customers as they enter the lobby, dealership showroom, or service area. This role does not have any direct supervisory responsibilities. The receptionist must maintain a clean and organized work area, participate in required training, and comply with company policies and procedures while observing all safety rules and regulations.

Requirements

• High School Diploma or GED.
• Up to 3 years of customer service or administrative experience in a high volume environment.
• Strong organizational skills and interpersonal skills.
• Basic computer skills to utilize the timekeeping system.
• Basic knowledge of Microsoft Office Products.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Regular and predictable attendance.

Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Directs customers to the appropriate department or person.
• Maintains CSI at or above company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED