Service Receptionist

Reliable Chevrolet Springfield•Springfield, MO

2d•$15 - $18

About The Position

Reliable Chevrolet Springfield is seeking a motivated and customer-focused Service Receptionist to join our team in Springfield, MO. In this role, you will be the first point of contact for our service customers, ensuring a welcoming and efficient experience while facilitating communication between customers and our service department. If you are organized, detail-oriented, and enjoy working with people, this position may be a great fit. Our BDC (Business Development Center) Service Agents manage a high volume of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues, and provide solutions or alternatives. Must be able and willing to receive a high amount of inbound calls Partner with the service department to schedule vehicle service appointments Greet customers and provide information on the shuttle schedule if needed Answer all calls in a prompt, professional, and courteous manner Use scripts to collect all pertinent customer information and document in the system accordingly Excellent customer service skills and motivation to be successful Appointment setting experience is a plus Able to multitask in a fast-paced environment Team player Must be at least eighteen years of age Must be able to pass pre-employment screens (background and drug test)

Requirements

High school diploma or equivalent.
Previous experience in customer service or automotive service department preferred.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Basic computer proficiency and familiarity with scheduling software.
Positive attitude and a commitment to providing exceptional customer service.
Excellent customer service skills and motivation to be successful
Able to multitask in a fast-paced environment
Team player
Must be at least eighteen years of age
Must be able to pass pre-employment screens (background and drug test)

Nice To Haves

Appointment setting experience is a plus

Responsibilities

Greet customers warmly and assist with service inquiries both in person and over the phone.
Schedule and coordinate service appointments efficiently.
Document and relay customer concerns and service requests to technicians.
Provide accurate estimates of service costs and timelines.
Maintain accurate records of customer interactions and service orders.
Handle questions, complaints, and follow-up communications professionally.
Collaborate with the service team to ensure the timely completion of vehicle repairs and maintenance.
Manage a high volume of inbound/outbound calls and emails in a timely manner.
Identify customer needs
Provide information on service appointment availability
Partner with the service advisors
Research issues
Provide solutions or alternatives
Partner with the service department to schedule vehicle service appointments
Greet customers and provide information on the shuttle schedule if needed
Answer all calls in a prompt, professional, and courteous manner
Use scripts to collect all pertinent customer information and document in the system accordingly