Service Receiving Clerk

AG EXPRESS ELECTRONICS INC • Des Moines, IA

8d • Onsite

About The Position

Ag Express Electronics is seeking a Service Receiving Clerk to join our team. In this position, you will play a significant role in expanding and achieving our service operations. You will collaborate closely with the service team to ensure quality and accuracy, engage directly with customers, manage product entries, and handle administrative responsibilities regarding billing, customer accounts, and external communications. This position is located at our Des Moines, Iowa location.

Requirements

• Proficiency in basic mathematics to verify quantities and perform regular inventory counts.
• Demonstrated willingness to continuously learn new skills and develop process improvements.
• Possesses strong ability to solve problems in a dynamic work environment.
• Ability to move efficiently between tasks with strong self-motivation.
• Maintains confidentiality of all company and customer records with meticulous attention to detail.
• Possesses strong organizational and prioritization skills in a fast-paced work environment.
• Exceeds at both internal and external communications with customers and coworkers with a service-oriented approach to work.
• Demonstrated ability to work both individually and in a team atmosphere with a positive attitude.
• High school diploma or GED required.
• Ability to use standard office equipment and computer applications such as Microsoft 365.

Nice To Haves

• Prior experience with ERP platforms is advantageous.

Responsibilities

• Receive incoming service repair orders to the service department, accurately entering data into the ERP system.
• Identify product item codes and update product identification catalog as needed.
• Accurately enter customer requests such as symptoms, estimate approvals, and other service-related information into the ERP system.
• Maintain open lines of communication with customers to inform them of estimates, billing, and shipping inquiries.
• Find and create new customer accounts, maintaining meticulous records of all account-related information.
• Create positive customer experiences by warmly welcoming visitors at the front counter, ensuring they feel valued and appreciated from the moment they arrive.
• Strive for excellence in customer service by actively listening to customer needs, offering personalized assistance, and going above and beyond to ensure their satisfaction and loyalty to Ag Express.
• Perform quality control procedures on all documents and paperwork from Electronics Repair Technicians before transferring product to the Shipping department.
• Open incoming shipments, keeping associated paperwork, documentation, and customer information organized in the appropriate location.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Group Life, Short-Term Disability (STD) with buy-up options
• Vision, Healthcare and Dependent Care Flexible Spending Account(s) (FSA), Life Insurance
• Safe Harbor 401(k) including an annual 3% company contribution and Profit Share funded annually at the discretion of Ag Express Electronics.
• Employee Stock Ownership Plan (ESOP): Contribution funded annually at the discretion of Ag Express Electronics.
• PTO allowance to support work-life balance and provide employees with opportunities for rest, relaxation, and personal pursuits.
• Recognition and observance of holidays by Ag Express Electronics, allowing employees to celebrate.
• Flexible work hours empower employees to have greater control over their work schedules, fostering a better work-life balance and increased flexibility to accommodate personal commitments.
• Support for employee development through educational assistance, including financial support for further education or professional certifications relevant to their roles, ensuring continuous learning and growth opportunities.
• Enjoy a casual dress environment at work, with company-provided branded clothing to promote comfort and a sense of belonging among employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees