Service Readiness Engineer

About the position

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. We are seeking a Service Readiness Engineer to support our Symbotics automation robotics warehouse system. This role plays a critical part in ensuring the successful deployment, maintenance, and support of robotics and automation equipment at customer sites. The Service Readiness Engineer is responsible for developing spare parts lists, maintaining BOM structures, supporting PLM data management, and assisting with maintenance planning. This position requires strong collaboration with Engineering, Supply Chain, and Field Service teams to enhance service readiness, optimize equipment support, and drive operational efficiency. If you have a strong technical background and a passion for automation, we encourage you to apply.

Responsibilities

• Develop spare parts lists for new robotics and automation equipment during product development and sustaining support.
• Create and maintain maintenance and operations BOM structures to support equipment upkeep.
• Support the development and sourcing of customer site spare parts lists, collaborating with key partners.
• Assist with part creation and release within the Product Lifecycle Management (PLM) database.
• Review and update part details, including datasheets and sourcing information, in partnership with Supply Chain and Engineering.
• Develop equipment asset lists for new customer sites.
• Support the setup of parts, asset data, and planned maintenance requirements in the Computerized Maintenance Management System (CMMS).
• Provide technical input for service documentation development.
• Identify and support the development of field support tools, test equipment, and spare parts.
• Provide feedback for service-related product improvements.
• Other duties assigned.

Requirements

• Bachelor's degree in Mechanical, Electrical, Robotics, Industrial Engineering, or a related field preferred.
• Minimum of 3 years of experience with BOM structures, including review and submission of Engineering Change Orders (ECOs) required.
• Experience reading or developing engineering drawings using PLM or CAD tools.
• Strong knowledge of robotics and automation equipment or a willingness to learn new technologies.
• Experience with CMMS and maintenance requirements is preferred but not required.
• Experience with Arena PLM, Siemens Teamcenter, or SolidWorks is a plus.
• Proficiency in Excel, working with large datasets.