Service Readiness Engineer

Henny Penny • Eaton, OH

2d • Hybrid

About The Position

The Service Readiness Engineer role is that of a project manager to ensure that the Technical Service team and Service Network are fully prepared to launch new products and services and to support those initial pivotal activities in New Product/PCN process.

Requirements

• Bachelor’s degree with engineering focus or equivalent experience
• 2-5 years project implementation or industry related technical experience.
• Self-starter capable of working independently and ensuring to meet deadlines.
• Excellent communication and interpersonal skills, both verbal and written.
• Excellent teamwork and collaboration skills.
• Ability to balance multiple tasks with changing priorities
• Excellent problem-solving skills
• Excellent time management skills with attention to detail
• Intermediate/Advanced knowledge of Word and Excel

Responsibilities

• Act as the Technical Services representative on New Product Development teams and ensure relevant information is shared with TST and service network
• Communicate deliverable dates and project expectations to Tech Writers, Tech Trainers and Manager. Inform NPD / sustainment teams on progress of TST deliverables.
• Review all PCNs and ensure relevant information is shared with TST and service network and provide feedback to design and sustainment teams in a timely manner.
• Provide training to TST for NPD projects as well as significant PCNs – to include error codes, plumbing, electrical schematics and sequence of operations
• Develop Service Readiness processes and templates creating repeatable processes to ensure customer and service network readiness for the release of new products as well as changes in existing products
• Provide input on needed technical/operational and startup documents
• Proactively identify online documentation needs and contribute to Knowledge Base
• Consistently models the Company Values and Expected Behaviors
• Other duties as assigned

Benefits

• An opportunity to work for a company that is 100% employee-owned. As an employee-owner, you will be enrolled in our employee stock ownership plan (ESOP) program following one year of service.
• Annual company performance bonus in addition to base salary
• Flexibility to work from home 2 days per week
• Defined career paths so you’ll always know what’s next and what steps can get where you want to go
• Professional development opportunities including tuition reimbursement and unlimited free access to LinkedIn Learning courses
• A competitive benefits package including medical, dental, vision, 401(k) with company match, PTO, and paid holidays
• Expanded onsite wellness clinic offering preventive care services such as wellness screenings, annual physicals, and related lab work at no cost to employee-owners
• Achieve total well-being at our new Wellspring and Owners Hall facility, featuring 24/7 fitness center with a wide variety of cardio and strength training equipment. This facility reflects our continuous evolution in supporting our valued employee owners.
• Activities including department outings, holiday parties, and our annual company-wide Thanksgiving Dinner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level