Service & Quality Strategic Operations Manager

Subaru•Pennsauken Township, NJ

27d•$118,200 - $150,000•Hybrid

About The Position

Contributes to the strategic vision and decision making through the creation of advanced financial and operational data analytics. Aligns Service and Quality direction with presentation creation that supports the entire Subaru Service & Quality business. Operates as a trusted Service & Quality liaison to all SOA departments, working closely with the Service & Quality Leadership team to ensure proper representation. At times the incumbent may be required to represent and communicate the Service and Quality Leadership position at SOA meetings. Creates, reviews, monitors, analyses, and reports on all aspects of Service and Quality including but not limited to; Warranty, PAR, Customer Pay, Field Service Quality (FSQ), Field Quality Assurance (FQA), Advanced Quality Assurance (AQA), Technical Training, Field Quality and Service Operations. Responsible for the continual creation, benchmarking, maintenance and strategic enhancement of information systems for all Service & Quality groups including Field Quality, FSQ, FQA, AQA, Tech Training, Service Operations, Claims and Field support.

Requirements

Ability to interact efficiently (including giving presentations, meetings, e-mail, phone) with personnel throughout the organization, including executive staff.
Proactive, self-motivated, and excellent follow-up skills.
Ability to effectively manage several issues at once.
Ability to develop and maintain productive business relationships (including with the NRAB), even when dealing with negative issues.
Bachelor's Degree required with 8 to 10 years required.

Nice To Haves

Masters Degree in business (MBA), Financial Analytics, or related area of study preferred.

Responsibilities

The individual comprehends the guiding principles, key initiatives, goals and requirements of all Service & Quality department teams and develops analytical tools and presentations to assist with and communicate strategic decisions.
The individual will participate in meetings with the Service and Quality Leadership team and strategically link departmental challenges to possible solutions.
Prepares and conducts quarterly financial and operational reviews with all Service & Quality department teams and prepares reporting packages for presentation to the President and CEO and CFO as well as other Subaru of America (SOA) and Subaru Corporation (SBR) executives. Works within department to identify variances and facilitates adherence to claims policy, capital, and G&A budgets.
Performs G1 research to discover service and revenue opportunities.
Oversees and manages the creation and maintenance of internal and retailer-facing reporting tools for measurement of Service & Quality data and Key Performance Indicators (KPIs).
Completes other ancillary duties and responsibilities as requested.