Service Quality Specialist
About The Position
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development. Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers. Verifies / ensures the accuracy and effectiveness of information or advice provided to customers. May act as 'floorwalker' to give immediate assistance to customer service associates regarding customer inquiries.
Responsibilities
- Ensures quality and consistency of customer service levels through continual review, feedback and service provider coaching, training and development.
- Listens in on calls, recordings and / or other customer interactions to evaluate service provider skills in dealing with customers.
- Verifies / ensures the accuracy and effectiveness of information or advice provided to customers.
- May act as 'floorwalker' to give immediate assistance to customer service associates regarding customer inquiries.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
