Service Quality Engineer III
About The Position
Your responsibilities will include: Ensure service requirements are appropriately incorporated into product design and change control decisions. Support service readiness and reliability during product launches, updates, and sustaining activities. Support and, as appropriate, lead CAPA activities related to service and field performance. Analyze field service data, complaints, and trends to identify systemic risks and improvement opportunities. Ensure service documentation, configuration management, and data capture systems support compliance and traceability. Participate as a subject matter contributor during internal and external audits related to service quality. Interpret quality system requirements and apply intent in day-to-day decision making. Partner with Service Development Engineering, Design Quality, and Field Service teams to resolve service quality issues. Represent the Service Quality perspective in design reviews, change reviews, and post-market forums. Collaborate across divisions to share best practices and improve consistency in service quality approaches.
Requirements
- Bachelor's degree in technical discipline.
- 4 years of experience in Service Quality, Operations Quality or Product Quality within a regulated industry (medical device preferred).
- Experience leading investigations, NCEPs, and supporting CAPAs.
- Experience working in cross-functional, matrixed environments.
Nice To Haves
- Masters degree in engineering
- Experience working in medical device industry
- Experience working with medical electrical equipment
- Experience with enterprise systems (SAP, PLM, service management tools)
Responsibilities
- Ensure service requirements are appropriately incorporated into product design and change control decisions.
- Support service readiness and reliability during product launches, updates, and sustaining activities.
- Support and, as appropriate, lead CAPA activities related to service and field performance.
- Analyze field service data, complaints, and trends to identify systemic risks and improvement opportunities.
- Ensure service documentation, configuration management, and data capture systems support compliance and traceability.
- Participate as a subject matter contributor during internal and external audits related to service quality.
- Interpret quality system requirements and apply intent in day-to-day decision making.
- Partner with Service Development Engineering, Design Quality, and Field Service teams to resolve service quality issues.
- Represent the Service Quality perspective in design reviews, change reviews, and post-market forums.
- Collaborate across divisions to share best practices and improve consistency in service quality approaches.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
